Contact us
Questions about which protective equipment suits the job, your order or delivery? We are happy to help.
A person on our team reads every message and replies as soon as we can, usually within one business day. No bots and no runaround.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Parcel page once you have a tracking number.
Company information
Full business details, published openly, so you always know exactly who you are buying from.
- Company nameSafeSecure New Zealand, a division of Caruso Consulting Co Ltd
- Administration office8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand
- Phone+66 (0) 98 391 3877
- Emailtheteam@customersupport.care
Orders of $100 or more ship free with tracked delivery (a flat $25 below that), in 5 to 7 days after a 24 to 48 hour handling time. This is an online only shop: there is no showroom and nothing is collected.
Frequently asked questions
How do I get in touch?
Email theteam@customersupport.care or use the form on this page. A person reads every message and replies, usually within one business day.
How quickly will you reply?
Usually within one business day. Our support team works seven days a week.
What should I include about an order?
Your order number and the email address you used at checkout. That lets us pull the order up straight away.
How much is delivery?
Delivery is free across New Zealand on orders of $100 or more. Below that it is a flat $25, shown in the cart before you pay. Express delivery is $25 on any order. Orders are handled in 24 to 48 hours and arrive in 5 to 7 days.
Can I visit you?
No. We are an online supplier with no physical shop or premises.
Where are you registered?
SafeSecure New Zealand is an online store operated by Caruso Consulting Co Ltd, NZBN , with its administration office at 8 Commerce Street, Auckland CBD, Auckland 1010. We are online only and hold no showroom, which is how the prices stay where they are.
Can I return something?
You can return an item within 15 days of purchase for an exchange or a refund, in its original packaging and with your receipt or order confirmation. On a change-of-mind return you pay the return postage. If the item is faulty, not as described or does not do what it should, we cover the return and your rights under the Consumer Guarantees Act 1993 are not affected.
Can you advise which product I need?
We can tell you what a listing states and get answers from the supplier. What we cannot do is sign off your workplace's risk assessment, which is a job for the competent person on your site.